1. Introduction
Welcome to the website of Company DELLALA MITTOURA Real Estate (“Company”, “we”, “us”, or “our”).
We respect your privacy and are committed to protecting your personal data in accordance with the Saudi Personal Data Protection Law (PDPL) and applicable regulations.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you browse our website, submit inquiries, create an account, request property information, or book an appointment.
By using our website, you agree to the practices described in this Privacy Policy.
2. Who We Are (Data Controller)
Company DELLALA MITTOURA Real Estate is a limited liability company registered in the Kingdom of Saudi Arabia with its head office located in:
Kingdom of Saudi Arabia
We determine the purposes and methods of processing your personal data.
For privacy inquiries, you may contact us at:
Email: e.damoury@dalalarealestate.com
Phone: +966 53-523-8683
3. Personal Data We Collect
We may collect the following categories of personal data depending on your interaction with our website and services:
3.1 Information you provide to us
- Full name
- Email address
- Mobile number
- Account login credentials (encrypted)
- Preferred language and communication preferences
- Inquiry or appointment details
- Messages submitted through forms or chat
3.2 Information collected automatically
- IP address and approximate location
- Browser, device type, and operating system
- Website navigation data, pages viewed, session duration
- Referral source (how you accessed the website)
3.3 Additional information for service delivery
If you proceed with a rental, purchase, or legal transaction, we may request:
- National ID / Iqama number
- Proof of ownership or authorization (if applicable)
- Financial or supporting documents required by law
We will clearly inform you when such data is required.
4. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Your consent
- Contractual necessity (providing requested services, booking appointments, responding to inquiries)
- Compliance with Saudi laws and regulatory obligations
- Legitimate business interests (improving services, preventing fraud, ensuring website security)
Where processing relies on consent, you may withdraw it at any time.
5. How We Use Your Personal Data
We use personal data for the following purposes:
- Operating and improving the website and user experience
- Creating and managing user accounts
- Responding to inquiries and contacting you regarding requested units
- Scheduling and confirming property visits or appointments
- Managing leads and CRM activities through our internal systems
- Sending service-related notifications
- Conducting analytics and website performance monitoring
- Complying with applicable Saudi laws and regulatory requests
- Protecting against unauthorized use, fraud, or security threats
Marketing communications will only be sent with your consent, where required by law.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Ensure proper website functionality
- Remember your preferences (e.g., language, saved listings)
- Analyze website traffic and performance
You may manage or disable cookies through your browser settings.
Non-essential cookies are only used with your consent.
7. Sharing Personal Data
We do not sell personal data.
We may share personal data only when necessary with:
- Authorized internal company teams
Trusted service providers, including:
- Website hosting and infrastructure (Odoo servers in Saudi Arabia)
- CRM, appointment management, and lead systems
- IT, security, and analytics providers
- Legal, compliance, and professional advisors
- Government authorities, when legally required
All service providers are bound by confidentiality and data protection obligations.
8. International Data Transfers
Our primary hosting and processing take place within the Kingdom of Saudi Arabia.
If personal data must be transferred outside Saudi Arabia, we will:
- Comply with PDPL transfer requirements
- Ensure adequate protection measures and safeguards
- Obtain regulatory approval where required
9. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Provide requested services
- Meet legal, regulatory, and record-keeping obligations
- Resolve disputes and enforce agreements
Once retention periods expire, data is securely deleted or anonymized.
10. Protecting Your Personal Data
We implement appropriate administrative, organizational, and technical security measures, including:
- Secure hosting and encrypted data transmission
- Access controls and role-based permissions
- Regular system updates and monitoring
- Employee confidentiality and data handling policies
While no system is completely risk-free, we continuously work to enhance our security posture.
11. Your Rights Under PDPL
You may exercise the following rights, subject to legal conditions:
- Right to be informed of how your data is processed
- Right to request access to your personal data
- Right to request correction or updating of data
- Right to request deletion or destruction of data
- Right to withdraw consent (where applicable)
- Right to object to certain types of processing
- Right to file a complaint with the competent authority
To submit a request, contact us at:
e.damoury@dalalarealestate.com
We may request proof of identity before processing your request.
12. Children's Privacy
Our website and services are not intended for children.
We do not knowingly collect personal data from individuals under the legal age without required guardian consent.
If such data is collected unintentionally, please contact us to request deletion.
13. Third-Party Links
Our website may contain links to external websites or services.
We are not responsible for their privacy practices, and we encourage reviewing their policies before providing personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
- Legal or regulatory updates
- Website or service changes
- Data processing modifications
When updated, the “Last updated” date will be revised.
Material changes may be communicated through the website or by email.
15. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or personal data processing, please contact:
Company DALALA MITTOURA Real Estate
Email: e.damoury@dalalarealestate.com
Phone: +966 53-523-8683
City: Jeddah, Kingdom of Saudi Arabia